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‌Effective Date: October 21, 2026‌

This Refund and Returns Policy is published and operated by Corporación BSD Textiles, S.A. de C.V., governing all return, exchange, and refund transactions for orders placed through our official e-commerce platform www.bsdtextiles.com. At BSD Textiles, we are dedicated to providing premium, high-quality kitchen and home textile products ranging from our lint-free super absorbent cleaning cloths, rustic farm-style tablecloths, heat-resistant oven gloves, to durable decorative table placemats, and we have designed this policy to protect the shopping rights of every customer, while ensuring a fair, transparent process for all parties involved. Please read this policy carefully before submitting any return request, as all order-related disputes will be resolved in strict accordance with the terms stated below.

1. Core Rule: No Pure Refund Requests Without Product Return

We explicitly emphasize that we do not accept any “refund only” requests where customers ask for full or partial monetary compensation without returning the ordered physical products back to us. This policy applies to all product categories sold on our website, including but not limited to cleaning cloths, table placemats, tablecloths, and heat-resistant kitchen gloves. No circumstances will qualify for a 100% pure refund without the original product being shipped back to our designated return warehouse, except for the very rare scenario where we are unable to resend a correct replacement product after confirming total loss of a shipment on our side. This rule is set to ensure operational fairness for both our brand and all customers, avoiding improper abuse of return processes that disrupt normal order fulfillment for other shoppers.

If you submit a pure refund request without returning the product, our customer support team will notify you of this policy within 3 business days, and your request will not be approved until you complete the full product return process following the steps outlined in this document.

2. Eligibility Conditions for Return Applications

You are eligible to submit a valid return application within 30 calendar days from the date you receive your BSD Textiles order, if one of the following verified situations applies to your purchased product:

  1. The product you received has manufacturing defects that affect normal use, such as loose stitching on the cotton linen tablecloths, broken heat-resistant layers on the cooking gloves, or abnormal fabric shedding on the cleaning cloths that does not match our advertised zero-lint feature.
  2. The product you received does not match the items you confirmed in your official order invoice, including wrong product models, incorrect sizes, or completely different items delivered due to our warehouse shipping error.
  3. The product arrives at your side with obvious damage caused by improper transportation during delivery, such as torn fabric on the table runner, severely soiled packaging that contaminates the product inside, or broken structure on the bamboo slat placemats.

To be eligible for a successful return, the product you send back must retain its original unused status, intact original packaging, and all attached product labels and accessories that came with the delivery. Products that you have washed, used for a long period, modified, or damaged by improper operation on your own will not be eligible for return applications. Custom-made personalized products that you specially requested with custom patterns or sizes are also non-returnable, which will be clearly marked on the product page before you place your order.

3. Standard Return Process

Please strictly follow these step-by-step procedures to complete your return application, so that we can process your request efficiently without unnecessary delays:

  1. Before sending any product back, contact our customer support team first at the official email mossvei@bsdtextiles.com, and provide your order number, clear photos or short videos that prove the product issue, and a brief description of the situation. Our support team will reply to you within 2 working days to confirm if your request meets the return eligibility requirements.
  2. After your return request is approved, our team will send you the full, detailed address of our designated return warehouse, along with a unique return identification code. Please clearly write this return code on the outside of the parcel you send back, so that our warehouse team can quickly match the returned product to your original order once they receive the parcel.
  3. Pack the product you are returning securely with proper protective materials to avoid secondary damage during the return shipping process. We recommend you choose a tracked, insured shipping service for the return shipment, as you will be responsible for the safety of the parcel before our warehouse signs for the delivered returned product.
  4. Once our warehouse team receives and inspects your returned product to confirm that it fully meets the return eligibility conditions, our customer support team will contact you to confirm your preference for a solution: you can choose an identical brand-new product replacement, exchange it for another BSD Textiles product of equal or higher value (with you covering the price difference if applicable), or request a refund that will be processed to your original payment account.

4. Shipping Fee Arrangements

For returns caused by our side responsibilities, including warehouse shipping errors, confirmed manufacturing product defects, or products damaged before leaving our warehouse, we will cover the full cost of both the return shipping fee you pay to send the item back, and the new outbound shipping fee for the replacement product we send to you. You will only need to provide us with the valid shipping receipt after you send out the return parcel, and we will reimburse the return shipping fee to your original payment method along with your subsequent order or refund.

For returns that are not caused by our side responsibilities, such as if you change your mind after receiving the product, or you ordered an incorrect size by mistake, you will be responsible for covering the full return shipping fee to send the product back to our warehouse. We do not offer free return shipping labels for these voluntary return scenarios.

5. Contact Information for Policy Inquiries

If you have any questions, concerns, or need clarification on any terms of this Refund and Returns Policy, you can reach out to our dedicated customer support team at any time through the following official channels:

  • Official Contact Email: mossvei@bsdtextiles.com
  • Physical Mailing Address: Corporación BSD Textiles, S.A. de C.V., Boulevard Toluca AB 22, San Francisco Cuautlalpan, Naucalpan de Juárez, Estado de México, 53569, México
  • Contact Telephone Number: +52 55 5003 1718

We will respond to all valid policy-related inquiries within 10 business days. Thank you for your understanding and support for BSD Textiles, we are committed to bringing you the best experience using our soft, highly absorbent, zero-lint, durable and eco-friendly kitchen and home textile products.