Effective Date: October 21, 2026
This Shipping Policy is published and administered by Corporación BSD Textiles, S.A. de C.V., governing all order processing, dispatch, delivery terms, and related logistics arrangements for every order placed through our official e-commerce platform BSD Textiles. Rooted in our core mission to deliver soft, highly absorbent, zero-lint, durable and eco-friendly kitchen and home textile products directly to your doorstep, we have formulated this transparent, customer-centric policy to help you clearly understand the full workflow of your order from the moment you complete checkout to the day you receive your new cleaning cloths, tablecloths, table placemats, heat resistant kitchen gloves and other BSD Textiles products.
1. Order Processing Timeline
Once you successfully submit your payment for an order on our website, we will send you an automated order confirmation email to your registered email address immediately to acknowledge receipt of your purchase. Our in-house order fulfillment team will begin manually verifying and processing your order within 24 business hours after the payment is confirmed. All orders go through three strict processing stages before dispatch: we first double-check that every product you selected matches your order details and quality standards, then we securely pack all items with shock-absorbent, eco-friendly packaging materials to avoid transit damage, and finally we print your shipping label and hand over the parcel to our pre-vetted logistics partners.
Please note that we do not process shipments on public statutory holidays and weekends in Mexico. Any order placed after 2PM local Mexico time on Friday will enter our processing queue and start being handled on the next following business Monday. You will receive a second dispatch notification email as soon as your parcel leaves our warehouse, which includes your unique order tracking number and the official link to view real-time logistics updates.
2. Shipping Coverage & Delivery Timeframes
We currently offer two distinct shipping service tiers for customers across different regions, so you can select the option that best matches your timeline and budget needs at the checkout page:
- Standard Ground Shipping (Domestic Mexico): This free shipping tier applies to all orders with a total value over €30 that are being delivered to any address within Mexico’s territory. The typical delivery window for standard ground shipping ranges from 3 to 7 business days after your order is dispatched from our warehouse. For all domestic orders under €30, a flat standard shipping fee of €4.99 will be added to your checkout total automatically.
- Express Courier Shipping (Global): For customers across other regions in North America, the EU, and select countries in South America, we offer tracked express courier shipping with a flat rate of €12.99 for all orders under €75, and free express shipping for all international orders with a total value over €75. The estimated delivery time for express shipments is between 5 to 12 business days, to account for standard customs clearance procedures in your destination country.
The delivery timeframes listed above are our most accurate estimates, but occasional delays may happen due to unforeseen circumstances such as extreme adverse weather conditions, temporary customs inspection backlogs in your region, or public health operational adjustments by our logistics partners. If your delivery is running 5 or more business days past the estimated maximum timeline, please reach out to our support team for assistance.
3. Shipping Address Modifications
You are fully permitted to modify your designated shipping address at any time before your order is marked as dispatched from our warehouse. To request an address update, simply send a message to our customer support team with your order number and the full corrected shipping details. Our team will update the information in our system free of charge, and send you a confirmation email once the change is successfully recorded.
Once your parcel has been handed over to our logistics partner and marked as dispatched, we are no longer able to modify the shipping destination on the active shipment. If you need to adjust the delivery address after dispatch, you will need to contact the logistics provider directly with your tracking number to request an address reroute, and you may be responsible for any additional rerouting fees charged by the courier service.
4. Delivery Inspection & Failed Delivery Arrangements
We strongly recommend that you carefully inspect the outer packaging of your parcel in the presence of the delivery courier before you sign to confirm receipt. If you notice obvious visible damage to the outer package that may have harmed the textile products inside, or if the parcel appears to have been opened or tampered with during transit, you can refuse to accept the delivery and note the reason on the courier’s delivery slip. Once you notify us of this situation, our team will immediately arrange for a brand new replacement order to be dispatched to you with no extra charges.
For failed delivery scenarios: If the courier attempts to deliver your parcel but no one is available to sign for it at your specified address, the logistics provider will leave a delivery notification slip at your door, and hold your parcel at their local nearest pickup point for 7 calendar days. You can reschedule a re-delivery or pick up the parcel in person during this holding period at no extra cost. If you fail to collect your parcel before the 7-day holding window expires and the item is returned back to our warehouse, you will be responsible for covering the new outbound shipping fee if you request a re-delivery of your order.
5. Undelivered & Lost Parcel Policy
Every parcel dispatched from our BSD Textiles warehouse comes with full shipment insurance coverage. If the logistics system marks your parcel as officially lost during transit, we will take full responsibility for the incident. You can choose to receive a full replacement of all your ordered products shipped out via our fastest available express service, or request a full refund of your entire order amount that will be processed back to your original payment method within 3 business days. No extra fees or hidden charges will be deducted from your refund for lost parcel incidents.
If your tracking information shows your parcel has been marked as “delivered” but you still have not received your items, please contact our support team within 3 calendar days of the marked delivery date. We will open a formal trace investigation with the logistics provider on your behalf, and provide you with a resolution plan within 5 business days of submitting your case.
6. Contact Information for Shipping Inquiries
If you have any questions about your order status, tracking updates, shipping fee calculations, or delivery arrangement concerns, you can reach our dedicated logistics support team through the following official channels at any time:
- Official Contact Email: mossvei@bsdtextiles.com
- Physical Mailing Address: Corporación BSD Textiles, S.A. de C.V., Boulevard Toluca AB 22, San Francisco Cuautlalpan, Naucalpan de Juárez, Estado de México, 53569, México
- Contact Telephone Number: +52 55 5003 1718
Our team will reply to all shipping-related inquiries within 2 working days. We appreciate your trust in BSD Textiles, and we are committed to making every step of your order journey smooth and satisfying, from checkout to the moment you unbox your new premium kitchen and home textile products.